FAQS

Frequently Asked Questions

Does your service charge include diagnosis?

Yes, our service charge does normally include the diagnosis. Most of the time, an issue can be found within an hour or so of diagnosing. On some rare occasions, the issue can be more complex, at which point we will communicate with you and let you know your options.

How often do I need professional maintenance?

We highly recommend twice a year, once in the spring and once in the fall. Something as simple as a loose wire connection caused by vibration can cause havoc to your system. A maintenance on your equipment can save you money and downtime during the extreme summer temperatures.

Should we repair or replace?

We would be more than happy to give you our honest professional opinion after evaluating your issue. While some companies make it their goal to sell you a new system whether you need one or not, we sleep better at night keeping things honest.

My unit is not cooling. What can I check before calling a professional to come out?

Some common things a customer can check are:

The batteries on the thermostat—if it takes batteries.

A dirty air filter—a dirty air filter can cause cooling issues.

A dirty outside condenser—with the power off on your unit, you can safely rinse off dirt and debris from your condenser to help your home cool better. If your condenser is dirty, there’s a good chance your unit hasn’t been properly maintained, and we strongly recommend you call us to thoroughly go through your AC or heat pump unit’s components and verify everything is operating properly.

Other companies offer big discounts and coupons. Some are even offering THOUSANDS off of a new system. Why doesn't RB Temperature Service offer anything like that?

Being in the heating and cooling business for many years, we see the deceiving ads out there. Many times, those great offers seem too good to be true, and they are. We don’t play with numbers to make you think you’re getting a discount, when you’re in fact not, or you’re getting a much smaller discount than what is advertised. We pride ourselves on price transparency and highly competitive rates.

What do I look for in a contractor?

Selecting the right HVAC company is crucial for your system’s performance and longevity. Look for a licensed and insured contractor with a positive reputation, transparent pricing, and excellent customer support.

What is the difference between a heat pump and an air conditioner?

While both cool your home, a heat pump can also provide heat during the winter. Air conditioners only cool. Heat pumps are more versatile.

What brands of heating and cooling equipment do you service and install?

We service and install a wide variety of brands. We are an authorized Trane dealer, but we can work on most major brands.

How long should my air conditioner last?

With proper maintenance, an air conditioner can last 10-15 years. Regular maintenance is key to extending your system’s lifespan.